Vehicle Service Contract Support Specialist — Hybrid

Remote Jobs; Wentzville (MO); Hybrid; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

PTO

Hybrid Work-From-Home after 30 days

Commission-based pay

Job summary

Auto Repair Network is seeking a Client Service Specialist to handle inbound customer calls, answer questions about Vehicle Service Contracts, and proactively work to retain business through empathy and expert support.

The role is the first voice customers hear, emphasizing trust, problem solving, and delivering value. This position offers a hybrid work arrangement with competitive pay and benefits.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or retention roles required.
• Friendly, confident, and clear communicator over the phone.
• Strong listening and empathy skills - you know how to connect.
• Ability to multitask and thrive in a fast-paced environment.
• Basic computer proficiency and the ability to learn internal systems.
• Prior knowledge of Vehicle Service Contracts is a plus.
• A desire to grow within a mission-driven company.

Responsibilities

• Handle inbound customer calls with professionalism, clarity, and urgency.
• Assist customers with questions about their Vehicle Service Contracts.
• Identify reasons for potential cancellations and work to retain the customer.
• Explain coverage, pricing, terms, and incentives with confidence.
• Offer solutions: adjust payment plans, highlight benefits, or restructure coverage.
• Process adjustments, renewals, and cancellations per company policies.
• Collaborate across departments to ensure the customer's experience is top-tier.
• Stay updated on industry trends and company product offerings.
• Meet weekly and monthly performance goals (save rate, call quality, handling time).

Skills

Customer service

Communication

Empathy

Retention strategies

Problem solving

Multitasking

CRM systems

Education

High school diploma

Tools

CRM systems

Job description

Auto Repair Network is seeking a Client Service Specialist to handle inbound customer calls, answer questions about Vehicle Service Contracts, and proactively work to retain business through empathy and expert support.

The role is the first voice customers hear, emphasizing trust, problem solving, and delivering value. This position offers a hybrid work arrangement with competitive pay and benefits.