VSC Customer Service Rep

America; Pleasant Hill (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Car-Mart is seeking a VSC Customer Service Representative to join our Rogers, AR team. You will be the main touchpoint for customers, vendors, repair facilities, and internal teams, ensuring repair and service contract activities are handled efficiently and professionally.

You’ll answer inbound calls and emails, provide status updates, assist with inquiries, and help move repairs forward with clear communication. This role offers growth and a collaborative work environment.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working with phone systems, email, and business software applications.
• Ability to professionally interact with customers, vendors, and internal teams.
• Problem-solving mindset with the ability to identify issues and elevate when appropriate.
• Dependable attendance and commitment to providing timely support.

Responsibilities

• Answer inbound calls and emails from customers, repair facilities, vendors, and internal business partners.
• Provide timely updates regarding repair status, documentation requirements, next steps, and program-related questions.
• Assist with service contract inquiries, repair approvals, estimates, invoicing, maintenance documentation, and oil change program questions.
• Deliver professional and customer-focused service while helping resolve issues and concerns.
• Review, update, and document customer and repair information within company systems.
• Follow up on open requests, missing information, customer concerns, and vendor updates to help keep repairs moving forward.
• Maintain accurate records, call notes, and communication history to support visibility and accountability throughout the repair process.
• Route calls, emails, and requests to the appropriate team members when additional assistance is needed.
• Identify and elevate urgent customer concerns, vendor delays, documentation issues, or process gaps.
• Utilize business systems, reports, dashboards, and communication tools to track activity and support daily operations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Phone systems

Problem solving

Dependable attendance

Job description

Corporate
1805 N 2nd Street Suite 401
Rogers, AR 72756, USA

Description

VSC Customer Service Representative

Drive Exceptional Customer Support Behind Our Vehicle Service Contract Program

At Car-Mart, we are committed to delivering outstanding service and support throughout the ownership experience. As a VSC Customer Service Representative, you will serve as a key point of contact for customers, vendors, repair facilities, and internal teams, helping ensure repair and service contract activities are handled efficiently, accurately, and professionally.

If you have strong communication skills, enjoy solving problems, and thrive in a fast-paced customer service environment, we'd love to hear from you.

What You'll Do

• Answer inbound calls and emails from customers, repair facilities, vendors, and internal business partners.
• Provide timely updates regarding repair status, documentation requirements, next steps, and program-related questions.
• Assist with service contract inquiries, repair approvals, estimates, invoicing, maintenance documentation, and oil change program questions.
• Deliver professional and customer-focused service while helping resolve issues and concerns.

Repair Process Coordination

• Review, update, and document customer and repair information within company systems.
• Follow up on open requests, missing information, customer concerns, and vendor updates to help keep repairs moving forward.
• Maintain accurate records, call notes, and communication history to support visibility and accountability throughout the repair process.
• Route calls, emails, and requests to the appropriate team members when additional assistance is needed.
• Identify and elevate urgent customer concerns, vendor delays, documentation issues, or process gaps.
• Utilize business systems, reports, dashboards, and communication tools to track activity and support daily operations.

What We're Looking For

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working with phone systems, email, and business software applications.
• Ability to professionally interact with customers, vendors, and internal teams.
• Problem-solving mindset with the ability to identify issues and elevate when appropriate.
• Dependable attendance and commitment to providing timely support.

Why Join Car-Mart?

• Be part of a team dedicated to delivering exceptional customer experiences.
• Work in a collaborative environment where your contributions make a direct impact.
• Gain valuable experience supporting vehicle service contracts, repair operations, and customer care initiatives.
• Opportunities for growth and professional development.

Car-Mart is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all associates are valued and respected.

#corp

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.