Vehicle Service Contract Support Specialist

America's CAR-MART, Inc.; Rogers (AR); On-site; USD 18,000 - 26,000; Full time

Job summary

America's CAR-MART, Inc. is seeking a VSC Customer Service Representative in Rogers, AR to be a key contact for customers, repair facilities, vendors and internal teams, ensuring smooth processing of vehicle service contracts.

You will handle inbound calls and emails, provide status updates, assist with inquiries, and maintain accurate records while delivering professional service in a fast-paced environment. Compensation is $16 per hour and opportunities for growth.

Qualifications

• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced setting.
• Detail-oriented with strong organizational abilities.
• Proficient with phone systems, email, and business software.

Responsibilities

• Handle inbound calls and emails from customers, repair facilities, vendors and internal partners.
• Provide status updates, required documentation, next steps and program questions.
• Assist with service contract inquiries, repair approvals, estimates, invoicing and maintenance questions.
• Document and track repair information and maintain accurate records.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Phone & email systems

Job description

America's CAR-MART, Inc. is seeking a VSC Customer Service Representative in Rogers, AR to be a key contact for customers, repair facilities, vendors and internal teams, ensuring smooth processing of vehicle service contracts.

You will handle inbound calls and emails, provide status updates, assist with inquiries, and maintain accurate records while delivering professional service in a fast-paced environment. Compensation is $16 per hour and opportunities for growth.