Vehicle Service Contract Support Specialist

America; Pleasant Hill (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Car-Mart is seeking a VSC Customer Service Representative to join our Rogers, AR team. You will be the main touchpoint for customers, vendors, repair facilities, and internal teams, ensuring repair and service contract activities are handled efficiently and professionally.

You’ll answer inbound calls and emails, provide status updates, assist with inquiries, and help move repairs forward with clear communication. This role offers growth and a collaborative work environment.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working with phone systems, email, and business software applications.
• Ability to professionally interact with customers, vendors, and internal teams.
• Problem-solving mindset with the ability to identify issues and elevate when appropriate.
• Dependable attendance and commitment to providing timely support.

Responsibilities

• Answer inbound calls and emails from customers, repair facilities, vendors, and internal business partners.
• Provide timely updates regarding repair status, documentation requirements, next steps, and program-related questions.
• Assist with service contract inquiries, repair approvals, estimates, invoicing, maintenance documentation, and oil change program questions.
• Deliver professional and customer-focused service while helping resolve issues and concerns.
• Review, update, and document customer and repair information within company systems.
• Follow up on open requests, missing information, customer concerns, and vendor updates to help keep repairs moving forward.
• Maintain accurate records, call notes, and communication history to support visibility and accountability throughout the repair process.
• Route calls, emails, and requests to the appropriate team members when additional assistance is needed.
• Identify and elevate urgent customer concerns, vendor delays, documentation issues, or process gaps.
• Utilize business systems, reports, dashboards, and communication tools to track activity and support daily operations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Phone systems

Problem solving

Dependable attendance

Job description

Car-Mart is seeking a VSC Customer Service Representative to join our Rogers, AR team. You will be the main touchpoint for customers, vendors, repair facilities, and internal teams, ensuring repair and service contract activities are handled efficiently and professionally.

You’ll answer inbound calls and emails, provide status updates, assist with inquiries, and help move repairs forward with clear communication. This role offers growth and a collaborative work environment.