RV Service Advisor - Customer-Centered Repairs & Growth

Fun Town RV; Cabot (AR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Christmas Savings Plan

401(k) with company match

Paid time off and holidays

Job summary

Fun Town RV in Cabot, AR, is seeking a Service Advisor to be the primary contact for customers in the service department, coordinating between customers and service technicians and documenting service requests. You will communicate timelines, costs, and recommendations to ensure a seamless repair experience.

Responsibilities include creating and managing repair orders, quoting services, educating customers on maintenance, and following up to ensure satisfaction.

Qualifications

• High school diploma or equivalent (required); post-secondary education or technical training (preferred).
• 1–2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry.
• Familiarity with RV systems, parts, and maintenance is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using service management software and basic computer applications.

Responsibilities

• Greet customers promptly and professionally, ensuring a welcoming experience.
• Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
• Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.
• Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded.
• Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards.
• Coordinate warranty work and liaise with manufacturers for authorization as needed.
• Provide customers with detailed estimates for recommended services and repairs.
• Educate customers on the benefits of additional services, maintenance plans, or upgrades.
• Promote service specials and dealership programs to enhance customer value.
• Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
• Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement.
• Maintain accurate records of customer interactions, repair orders, and service history.
• Process payments and ensure proper documentation for completed jobs.
• Monitor service schedules to ensure efficient workflow and timely completion of jobs.

Skills

Communication skills

Interpersonal skills

Multitasking

Computer proficiency

Customer service mindset

Education

High school diploma or equivalent

Technical training or post-secondary education

Tools

Service management software

Job description

Fun Town RV in Cabot, AR, is seeking a Service Advisor to be the primary contact for customers in the service department, coordinating between customers and service technicians and documenting service requests. You will communicate timelines, costs, and recommendations to ensure a seamless repair experience.

Responsibilities include creating and managing repair orders, quoting services, educating customers on maintenance, and following up to ensure satisfaction.