Vehicle Service Consultant

hendrick; Cary (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Hendrick Buick GMC Cadillac in Cary, NC is seeking a Service Advisor to greet customers, identify required maintenance, and document service work. You will collaborate with technicians, present cost estimates, and schedule appointments to ensure a high-quality customer experience.

The ideal candidate has strong interpersonal and organizational skills, experience in automotive service or customer service, and a solid understanding of vehicle systems.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Education

High School Diploma

Associate Degree

Bachelor Degree

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Buick GMC Cadillac in Cary, NC is seeking a Service Advisor to greet customers, identify required maintenance, and document service work. You will collaborate with technicians, present cost estimates, and schedule appointments to ensure a high-quality customer experience.

The ideal candidate has strong interpersonal and organizational skills, experience in automotive service or customer service, and a solid understanding of vehicle systems.