Service Advisor: Automotive Customer Experience

Nalley Brunswick Buick GMC; Brunswick (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Nalley Brunswick Buick GMC in Brunswick, GA is seeking a Service Advisor to greet service customers, understand their vehicle concerns, and accurately document service requests on-site.

You will coordinate with technicians to schedule repairs, communicate recommended services and timing, and provide clear cost estimates, invoice processing, and up-to-date service records to ensure a smooth, positive customer experience.

Qualifications

• High school diploma required; automotive training a plus.
• Experience in automotive service or dealership operations preferred.
• Excellent communication and multitasking abilities.

Responsibilities

• Welcome service customers and document concerns.
• Coordinate with technicians to schedule repairs and estimate costs.
• Present service recommendations and timelines to customers.
• Process invoices and maintain service records.
• Support aftersales initiatives to build relationships.

Skills

Customer service

Communication

Team collaboration

Automotive service

Dealership software

Time management

Professionalism

Education

High school diploma

Tools

DMS software

Job description

Nalley Brunswick Buick GMC in Brunswick, GA is seeking a Service Advisor to greet service customers, understand their vehicle concerns, and accurately document service requests on-site.

You will coordinate with technicians to schedule repairs, communicate recommended services and timing, and provide clear cost estimates, invoice processing, and up-to-date service records to ensure a smooth, positive customer experience.