Automotive Service Experience Specialist

Hendrick Automotive Group; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Hendrick Automotive Group in Greensboro, NC is seeking a Service Advisor to identify and communicate necessary vehicle maintenance and repairs, document estimates, and schedule service appointments. You will work closely with customers and technicians to ensure transparent, accurate service recommendations and a positive customer experience.

Strong communication, organizational skills, and a solid knowledge of automotive operations are essential.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Time management

Sales mindset

Education

High School Diploma

Tools

Dealership Management System

Microsoft Office

Job description

Hendrick Automotive Group in Greensboro, NC is seeking a Service Advisor to identify and communicate necessary vehicle maintenance and repairs, document estimates, and schedule service appointments. You will work closely with customers and technicians to ensure transparent, accurate service recommendations and a positive customer experience.

Strong communication, organizational skills, and a solid knowledge of automotive operations are essential.