Automotive Service Advisor – Customer-Focused & Scheduling Pro

Hendrick Automotive Group; Cary (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Hendrick Buick GMC Cadillac in Cary, NC is seeking a Service Advisor to identify service needs, prepare estimates, and schedule repairs. You will work with customers and technicians to ensure accurate service recommendations and transparent pricing.

The role requires 3-5 years automotive or customer service experience, excellent interpersonal and communication skills, and proficiency with Microsoft Office and dealership management systems.

Qualifications

• Excellent interpersonal, customer service, and organizational skills.
• Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.

Skills

Customer service

Interpersonal

Communication skills

Organizational skills

Client relations

Education

High School Diploma

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Buick GMC Cadillac in Cary, NC is seeking a Service Advisor to identify service needs, prepare estimates, and schedule repairs. You will work with customers and technicians to ensure accurate service recommendations and transparent pricing.

The role requires 3-5 years automotive or customer service experience, excellent interpersonal and communication skills, and proficiency with Microsoft Office and dealership management systems.