Vehicle Service Concierge & Scheduler

Wagner Subaru; Fairborn (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Wagner Subaru in Fairborn, OH is seeking a friendly service advisor to assist customers and service technicians. You will guide customers on repairs, schedule service, and manage service orders.

This role emphasizes accurate communication, efficiency, and building trust through transparent estimates and timely updates. No automotive experience is required, but excellent customer service skills are essential.

You will maintain professional appearance and organize the service area.

Qualifications

• Extensive customer-facing experience preferred; automotive experience not required.

Responsibilities

• Schedule service appointments and prepare service orders.
• Retrieve owner/vehicle history prior to arrival.
• Handle phone inquiries about service.
• Record mileage, observe vehicle condition, and test drive if needed.
• Explain estimates and obtain customer signature.
• Coordinate with technicians on promised completion times.
• Notify customers of repair progress and changes.
• Discuss charges and finalize work with customers.
• Maintain orderly work area and secure keys.

Skills

Customer Service

Communication

Professionalism

Job description

Wagner Subaru in Fairborn, OH is seeking a friendly service advisor to assist customers and service technicians. You will guide customers on repairs, schedule service, and manage service orders.

This role emphasizes accurate communication, efficiency, and building trust through transparent estimates and timely updates. No automotive experience is required, but excellent customer service skills are essential.

You will maintain professional appearance and organize the service area.