Subaru Service Advisor

Stamford Subaru; Stamford, Northern (CT, KY); Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vacation Time

Holiday Pay

Sick Pay

Aggressive Compensation Plan

Employee Discounts

Job summary

Stamford Subaru seeks a self-motivated Service Advisor to enhance our service team and own the customer experience. You will be the first contact, fluent in explaining repair processes, scheduling, and product offerings.

Responsibilities include meeting with customers, building relationships, monitoring vehicle progress, and supporting technicians to ensure efficient, ethical service and profitable outcomes.

Qualifications

• Must have automotive service advisor and client relations experience.
• Own the customer's experience and be the first contact for service.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales and executing retail promotions.
• Oversee the technician team, manage time, parts ordering, and job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Skills

Automotive service advisor

Client relations

Job description

Busy Subaru dealership seeking a self motivated, process driven individual to enhance our service team. Must have automotive service advisor and client relations experience. As a Service Advisor, you will own our customer's experience. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Benefits

• 401k * Medical * Dental Insurance * Vacation Time * Holiday Pay * Sick Pay * Aggressive Compensation Plan * Employee Discounts

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues * Increase customer satisfaction by building customer relations. * Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. * Monitor the progress of each vehicle throughout the day, and updating customers frequently * Increase profitability by maximizing sales & execute retail promotions. * Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times. * Oversee and participate in quality control. * Participate in the development and documentation of Standard Operating Procedures as appropriate.