Automotive Service Advisor: Customer Care & Scheduling

Orland Park Division; Evergreen Park (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement savings with company

Paid time off and holidays

Professional development and career-ad

Employee discounts on vehicles and for

Job summary

Subaru Evergreen Park is seeking an Automotive Service Advisor to be the primary contact for customers, coordinating with technicians, scheduling appointments, and communicating repair needs. You will guide customers through service options and keep them informed throughout the process.

The role emphasizes excellent communication, strong organizational skills, and proficiency with service scheduling and invoicing software to deliver a positive, efficient service experience.

Qualifications

• Previous experience as an Automotive Service Advisor or in a similar customer service role within an automotive service environment is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with automotive technology and terminology is a plus.
• Proficiency with computer systems and software for service scheduling and invoicing.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns and service requests.
• Schedule service appointments and coordinate with technicians to ensure timely and efficient service.
• Provide customers with detailed information about recommended repairs and maintenance.
• Prepare accurate service orders and process payments.
• Maintain clear communication with customers regarding the status of their vehicle repairs.
• Work collaboratively with the service team to improve customer satisfaction and service efficiency.
• Follow dealership policies and safety procedures at all times.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Automotive terminology

Computer systems knowledge

Tools

Service scheduling software

Invoicing software

Job description

Subaru Evergreen Park is seeking an Automotive Service Advisor to be the primary contact for customers, coordinating with technicians, scheduling appointments, and communicating repair needs. You will guide customers through service options and keep them informed throughout the process.

The role emphasizes excellent communication, strong organizational skills, and proficiency with service scheduling and invoicing software to deliver a positive, efficient service experience.