Service Advisor: Customer Experience & Scheduling

Straub Automotive Group; West Virginia; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedule options

Overtime opportunities

Employee vehicle purchase program

Employee Appreciation Month and more

Job summary

Straub Automotive – Ohio Valley is seeking a friendly, professional Service Advisor to connect customers with our technicians, advise on service options and manage vehicle concerns from intake to completion.

A high school diploma or equivalent, strong computer skills, and the ability to work Saturdays are required. We offer full benefits, a flexible schedule, employee discounts, and opportunities for growth in a family‑owned, award‑winning dealership.

Qualifications

• Excellent communication and organizational skills.
• Strong problem-solving and interpersonal abilities.
• Basic mechanical understanding and the ability to learn dealership systems.

Responsibilities

• Point of contact between customers and technicians.
• Advise customers on service options and maintenance.
• Schedule appointments and document vehicle concerns.
• Communicate clearly to resolve questions and ensure customer satisfaction.
• Maintain accurate service records.

Skills

Great communication

Organized

Problem-solving

Mechanical understanding

Positive mindset

Driven

Upbeat attitude

Education

High school diploma or equivalent

Tools

Computer systems proficiency

Job description

Straub Automotive – Ohio Valley is seeking a friendly, professional Service Advisor to connect customers with our technicians, advise on service options and manage vehicle concerns from intake to completion.

A high school diploma or equivalent, strong computer skills, and the ability to work Saturdays are required. We offer full benefits, a flexible schedule, employee discounts, and opportunities for growth in a family‑owned, award‑winning dealership.