Service Advisor: Training, Growth & Balance

L0248 Diablo Subaru of Walnut Creek; Walnut Creek (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Diablo Subaru of Walnut Creek is seeking a Service Advisor to greet customers, assess service needs, and communicate repair findings. You will work with technicians to develop accurate estimates and obtain customer authorization, ensuring a smooth service experience from check-in to delivery.

The role requires at least 1 year of experience with vehicle systems, a customer-focused mindset, and a commitment to quality service. Benefits and a supportive team environment are provided.

Qualifications

• 1+ year of experience with vehicle systems, maintenance schedules, and repair services.
• Customer-focused approach and commitment to outstanding customer care.

Responsibilities

• Greet customers and assist with their service and repair needs.
• Review technician findings with customers and obtain approval for repairs.
• Prepare accurate repair orders and keep customers informed through the process.
• Coordinate with technicians to ensure efficient service.
• Deliver a customer-focused experience from vehicle check-in to final delivery.

Skills

Customer service

Vehicle systems

Communication

Attention to detail

Education

High School diploma or equivalent

Job description

Diablo Subaru of Walnut Creek is seeking a Service Advisor to greet customers, assess service needs, and communicate repair findings. You will work with technicians to develop accurate estimates and obtain customer authorization, ensuring a smooth service experience from check-in to delivery.

The role requires at least 1 year of experience with vehicle systems, a customer-focused mindset, and a commitment to quality service. Benefits and a supportive team environment are provided.