Vehicle Service Concierge & Quotes Expert

val's services; Eden Prairie (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Tuition reimbursement

Opportunities for advancement

Job summary

val's services is seeking a Service Advisor to be the primary client contact for vehicle repairs and maintenance, ensuring a 5-star customer experience with honesty and integrity. You will greet customers, listen to concerns, inspect vehicles, document service needs, and communicate updates throughout the process.

The role involves recommending services, providing detailed quotes, promoting products, following billing procedures, and conducting post-service follow-up to ensure satisfaction.

Qualifications

• Valid driver’s license is required.
• Ability to work at least 5 days a week.
• Prior experience is helpful but not required.
• Professional appearance and process-driven mindset.

Responsibilities

• Greet customers and listen to concerns about repairs and maintenance.
• Inspect vehicles and document service needs accurately.
• Recommend services, provide detailed quotes and communicate updates throughout the process.
• Promote products and services while handling billing and follow-up for satisfaction.
• Track warranty parts and perform other duties as assigned.

Skills

Customer service

Communication

Professional appearance

Process-driven

Job description

val's services is seeking a Service Advisor to be the primary client contact for vehicle repairs and maintenance, ensuring a 5-star customer experience with honesty and integrity. You will greet customers, listen to concerns, inspect vehicles, document service needs, and communicate updates throughout the process.

The role involves recommending services, providing detailed quotes, promoting products, following billing procedures, and conducting post-service follow-up to ensure satisfaction.