Automotive Service Advisor: Customer Experience & Repairs

LiveWell Homecare Agency, LLC; Beaumont (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

LiveWell Homecare Agency, LLC is seeking an enthusiastic Sales and Service Advisor to drive automotive product sales while delivering exceptional customer service. The role involves greeting customers, documenting concerns, inspecting vehicles for service needs, and offering recommended services with clear communication.

The ideal candidate will provide accurate quotes, keep customers updated on progress, and follow up after repairs to ensure satisfaction.

Qualifications

• Greet customers in person and over the phone, documenting concerns.
• Provide accurate quotes and communicate service recommendations clearly.
• Proactively follow up to ensure customer satisfaction after repairs.

Responsibilities

• Greet customers professionally in person and over the phone, documenting concerns and inspecting vehicles to identify service needs.
• Recommend services, parts, and accessories based on product knowledge, and communicate additional technician recommendations clearly.
• Provide accurate quotes, update customers on service progress, and conduct post-repair follow-ups to ensure satisfaction.
• Handle transactions, review inspections, and manage warranty and return tracking.
• Follow company policies, procedures, and demonstrate professional behaviors.

Skills

Customer service

Sales

Product knowledge

Communication

Education

High school diploma

Tools

POS system

Job description

LiveWell Homecare Agency, LLC is seeking an enthusiastic Sales and Service Advisor to drive automotive product sales while delivering exceptional customer service. The role involves greeting customers, documenting concerns, inspecting vehicles for service needs, and offering recommended services with clear communication.

The ideal candidate will provide accurate quotes, keep customers updated on progress, and follow up after repairs to ensure satisfaction.