Service Advisor

LS Solutions; Saint Louis Park (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

tuition reimbursement

paid time off

health insurance

life insurance

401(k) with match

service discounts

opportunities for advancement

Job summary

LS Solutions in Saint Louis Park, MN is seeking a Sales and Service Advisor to be the primary customer contact. You will greet clients, document concerns, inspect vehicles, and recommend services while providing accurate estimates and clear updates through the repair process.

This role emphasizes customer satisfaction, adherence to company policies, and professional conduct. You will handle follow-ups, warranty parts, returns, and contribute to service discounts and advancement opportunities.

Qualifications

• Prior experience as a Service Advisor is beneficial but not required.
• Candidates should have a professional appearance, be process-driven, and possess a valid driver’s license.
• Strong communication, customer service skills, and the ability to build lasting relationships are vital.

Responsibilities

• Greet customers courteously in person and by phone using standardized techniques.
• Listen to and document vehicle concerns; inspect and verify service needs.
• Recommend appropriate services and communicate additional suggestions clearly.
• Provide accurate estimates, update customers on service progress, and review warranties.
• Conduct post-repair follow-ups to ensure satisfaction.
• Manage returns, warranty parts, and other assigned tasks.

Skills

Customer service

Communication

Relationship building

Driver's license

Process-driven

Professional appearance

Job description

Role Overview: The Sales and Service Advisor is the primary customer contact, responsible for greeting clients, documenting concerns, inspecting vehicles, and recommending services. They promote products and services, provide accurate quotes, and communicate updates throughout the repair process. Additionally, they handle customer follow-ups, track warranty parts, and ensure customer satisfaction. Adhering to company policies and demonstrating professionalism are essential.

Qualifications & Skills: Prior experience as a Service Advisor is beneficial but not required. Candidates should have a professional appearance, be process-driven, and possess a valid driver’s license. Strong communication, customer service skills, and the ability to build lasting relationships are vital.

Key Duties

• Greet customers courteously in person and by phone using standardized techniques.
• Listen to and document vehicle concerns; inspect and verify service needs.
• Recommend appropriate services and communicate additional suggestions clearly.
• Provide accurate estimates, update customers on service progress, and review warranties.
• Conduct post-repair follow-ups to ensure satisfaction.
• Manage returns, warranty parts, and other assigned tasks.

Benefits include:

• Competitive pay
• tuition reimbursement
• paid time off
• health insurance
• life insurance
• 401(k) with match
• service discounts
• opportunities for advancement