Customer-Centric Service Advisor

Victory Layne Chevrolet; Fort Myers (FL); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Victory Layne Chevrolet is seeking a Service Advisor who greets customers, listens to needs, and schedules appointments, including loaner cars and insurance checks before maintenance is scheduled. The role emphasizes accurate pricing, clear symptom reporting, and ongoing customer communication.

The ideal candidate will have a proven record of delivering exceptional service, manage progress throughout the day, and explain all work and charges to customers, supporting a long-term career with the

Competenze

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality and a desire for a long-term career.
• Personal and professional integrity.
• Willingness to learn new programs and use computer tools.

Mansioni

• Greet customers promptly and obtain essential information.
• Listen to customer needs and clearly report vehicle symptoms.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare complete estimates of labor and parts costs.
• Schedule appointments and manage follow-up times.
• Monitor progress and update customers frequently throughout the day.
• Verify final invoice reconciles with work performed.
• Explain completed work and charges to customers.

Conoscenze

Customer service

Communication

Energetic personality

Integrity

Problem solving

Strumenti

Computer skills

Descrizione del lavoro

Victory Layne Chevrolet is seeking a Service Advisor who greets customers, listens to needs, and schedules appointments, including loaner cars and insurance checks before maintenance is scheduled. The role emphasizes accurate pricing, clear symptom reporting, and ongoing customer communication.

The ideal candidate will have a proven record of delivering exceptional service, manage progress throughout the day, and explain all work and charges to customers, supporting a long-term career with the