Vehicle Service Concierge

Gilchrist Chevrolet; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Gilchrist Chevrolet seeks a Service Advisor to connect with customers, listen to vehicle concerns, and clearly explain repair needs and costs. You will document issues and coordinate with technicians to keep the service flow smooth.

The role emphasizes strong customer service, automotive knowledge, and keen organizational skills to manage multiple appointments and maintain communication with clients throughout repairs and follow-ups.

Qualifications

• Minimum requirement: strong customer-service abilities.
• Solid understanding of automotive repair and maintenance processes.
• Excellent organization and multitasking capabilities.

Responsibilities

• Greet customers and listen to their concerns.
• Document vehicle issues and communicate costs clearly to customers.
• Advise on maintenance and repair services with benefits and costs.
• Manage service scheduling and coordinate with technicians.
• Provide follow-up updates on repairs and changes to costs or recommendations.
• Assist with upselling services while respecting customer budgets.

Skills

Customer Service

Automotive Knowledge

Organizational Skills

Technical Proficiency

Tools

Automotive Service Software

Job description

Gilchrist Chevrolet seeks a Service Advisor to connect with customers, listen to vehicle concerns, and clearly explain repair needs and costs. You will document issues and coordinate with technicians to keep the service flow smooth.

The role emphasizes strong customer service, automotive knowledge, and keen organizational skills to manage multiple appointments and maintain communication with clients throughout repairs and follow-ups.