Automotive Service Advisor | Customer-Focused Growth

Courtesy Automotive Group; San Diego (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career dev.

Employee vehicle purchase and service

Supportive team environment

Job summary

Courtesy Chevrolet San Diego is seeking a professional Service Advisor to act as the primary contact between customers and the service department. You will manage check-in, document concerns, and ensure an exceptional service experience from start to delivery.

Responsibilities include presenting repair options, timelines, and costs, while coordinating with technicians to provide timely updates and quality results for every vehicle.

Qualifications

• Previous service advisor or customer-facing automotive experience preferred.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Document repair orders accurately based on concerns.
• Recommend maintenance and repair services as needed.
• Explain costs and timelines to customers clearly.
• Coordinate with technicians to ensure timely diagnosis and repair.
• Provide regular updates on vehicle status to customers.
• Review completed work and explain services at pickup.
• Maintain high customer satisfaction and build relationships.
• Ensure documentation complies with dealership policies.

Skills

Customer service

Communication

Multitasking

Organizational skills

Automotive knowledge

Problem solving

Job description

Courtesy Chevrolet San Diego is seeking a professional Service Advisor to act as the primary contact between customers and the service department. You will manage check-in, document concerns, and ensure an exceptional service experience from start to delivery.

Responsibilities include presenting repair options, timelines, and costs, while coordinating with technicians to provide timely updates and quality results for every vehicle.