Automotive Service Advisor: Customer Care & Repair

Glendora Chevrolet; Glendora (CA); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Glendora Chevrolet seeks a Service Adviser to be the primary contact for customers seeking automotive service and repair. You will listen to issues, arrange diagnostics, and collaborate with technicians to deliver timely, quality service.

The role involves maintaining documentation, communicating expectations, and promoting the service facility while upholding safety standards. Evening and weekend shifts may be required.

Qualifications

• Education – High school diploma or equivalent plus 1 year of relevant work experience.
• Must demonstrate clear communication in English and customer interaction.
• Ability to work extended hours as needed.

Responsabilités

• Greet customers in person or by phone and gather information.
• Arrange prompt diagnosis of reported problems with technicians.
• Provide best-value repair recommendations based on the issue.
• Manage vehicle repair delivery and set customer expectations.
• Maintain accurate documentation (POs, invoices, work orders).
• Adhere to safety standards and ensure proper parts are obtained.

Connaissances

Customer service

Communication

Time management

Organizational skills

Formation

High school diploma

Description du poste

Glendora Chevrolet seeks a Service Adviser to be the primary contact for customers seeking automotive service and repair. You will listen to issues, arrange diagnostics, and collaborate with technicians to deliver timely, quality service.

The role involves maintaining documentation, communicating expectations, and promoting the service facility while upholding safety standards. Evening and weekend shifts may be required.