Auto Service Concierge

Quality Chevrolet; Escondido (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

Quality Chevrolet in Escondido, CA is seeking a Service Advisor to sell, identify, and document service, maintenance, and repair work, and to schedule service for customers. You will work with customers and technicians to identify required services, present estimates, and maintain high customer satisfaction through accurate communication and diligent follow-up.

Must explain estimates and coordinate with parts, ensuring proper documentation in the Dealership Management System.

Qualifications

• General customer service and communication skills required.
• Ability to interpret and explain vehicle service estimates and options.
• Familiarity with automotive service processes and documentation.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Works with customer and technician to identify required maintenance.
• Performs road test of customer vehicles.
• Advises customers on necessary/suggested services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Maintains CSI at or above designated standards.
• Works closely with department managers to ensure customer satisfaction.

Skills

Customer service

Communication

Sales

Problem solving

Education

GED

High School Diploma

Associate Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Quality Chevrolet in Escondido, CA is seeking a Service Advisor to sell, identify, and document service, maintenance, and repair work, and to schedule service for customers. You will work with customers and technicians to identify required services, present estimates, and maintain high customer satisfaction through accurate communication and diligent follow-up.

Must explain estimates and coordinate with parts, ensuring proper documentation in the Dealership Management System.