Vehicle Service Advisor: Quotes, Upsells & Updates

Transwest; Frederick (CO); Hybrid; USD 33.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

Life and Disability Insurance

401(K) with company match

HSA and/or FSA

Paid Time Off, Sick Time, and Holidays

Employee Car Discount Program

Zusammenfassung

Transwest, Inc. is seeking a Service Writer to meet with customers, listen to concerns about their vehicle, and propose repair and maintenance services while keeping them informed of progress.

The role includes upselling accessories and parts and coordinating with the shop team to ensure timely completion and invoicing. The ideal candidate has strong communication skills, experience as a service writer or advisor, and the ability to work various shifts including nights.

Qualifikationen

• High School diploma or equivalent.
• Valid driver''s license.
• Good standing MVR.
• Ability to obtain a CDL within 90 days of employment (diesel service department).
• Ability to multi-task.
• Detail oriented.
• Previous experience as a service writer or advisor required.
• Knowledge of diesel engines, gas engines, drive train and suspension is a plus.
• Heavy and medium duty truck industry experience is a plus.
• Excellent verbal and communication skills.
• Ability to work any shift, including nights.
• Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.

Aufgaben

• Listen to the customer description of the problems or service needed.
• Determine the type of service required and prepare a service order.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorization and signatures for all repairs.
• Present the repair order to Foreman for dispatch.
• Prepare and present the customer with quotes for all repairs.
• Communicate with the customer and Foreman during repairs.
• Work with the Foreman to ensure the repair is completed.
• Prepare and invoice Repair Order (RO).
• Contact the customer for pick up or delivery.
• Ensure that Secured Payment is made prior to releasing serviced vehicles.
• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
• Answer service calls.
• Additional duties as assigned.

Kenntnisse

Customer service

Communication

Multitasking

Attention to detail

Ausbildung

High School diploma or equivalent

CDL within 90 days

Jobbeschreibung

Transwest, Inc. is seeking a Service Writer to meet with customers, listen to concerns about their vehicle, and propose repair and maintenance services while keeping them informed of progress.

The role includes upselling accessories and parts and coordinating with the shop team to ensure timely completion and invoicing. The ideal candidate has strong communication skills, experience as a service writer or advisor, and the ability to work various shifts including nights.