Experienced Service Advisor

Gray Chevrolet Chrysler Dodge Jeep Ram; Stroudsburg (Monroe County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Paid time off

Life insurance

Job summary

Gray Chevrolet Chrysler Dodge Jeep Ram in Stroudsburg, PA is seeking an experienced Service Advisor to join our growing team. The ideal candidate has strong knowledge of vehicles and services, outstanding customer service, and the ability to schedule and coordinate service appointments.

This full-time, salaried role offers medical, vision, dental, life insurance, paid time off, and other benefits. You will handle service requests, billing documents, payments, and communicate options to customers

Qualifications

• Previous service writer experience
• Excellent communication skills (written and verbal)
• Self-motivated, able to work independently and in a team
• Excellent organizational, problem-solving, and time management skills

Responsibilities

• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions

Skills

Customer service

Communication

Time management

Teamwork

Education

High school diploma or equivalent

Job description

We are looking for an Experienced Service advisor to join our growing team. This role is an key contributor within our customer service team. The successful candidate will have a strong knowledge of vehicles and services.

Compensation & Benefits

This role is a full-time, salaried position and offers generous compensation and benefits. You will beeligible for medical, vision, dental, and other supplemental insurance coverage, paid time off, life insurance.

Responsibilities

• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions

Requirements

• Previous service writer experience required
• High school diploma or equivalent
• Proven automotive industry knowledge - familiarity with all products and services
• Excellent communication skills (written and verbal)
• Self-motivated, able to work independently and in a team
• Excellent organizational, problem-solving, and time management skills