Experienced Service Advisor

Gray Chevrolet Chrysler Dodge Jeep Ram; Arlington Heights (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Gray Chevrolet Chrysler Dodge Jeep Ram is seeking an Experienced Service Advisor to join our growing team. The successful candidate will have strong knowledge of vehicles and services and will be a key contributor within our customer service team.

We offer a full-time, salaried position with benefits including medical, vision, dental, paid time off, and life insurance. Strong communication, organizational, and problem-solving skills are essential.

Qualifications

• Previous service writer experience required.
• Excellent communication skills (written and verbal).
• Ability to work independently and in a team.

Responsibilities

• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions

Skills

Customer service

Communication

Teamwork

Time management

Problem-solving

Automotive knowledge

Education

High school diploma or equivalent

Job description

We are looking for an Experienced Service advisor to join our growing team. This role is an key contributor within our customer service team. The successful candidate will have a strong knowledge of vehicles and services.

Compensation & Benefits

This role is a full-time, salaried position and offers generous compensation and benefits. You will beeligible for medical, vision, dental, and other supplemental insurance coverage, paid time off, life insurance.

Responsibilities

• Provide outstanding customer service to all clients
• Schedule and coordinate service appointments with customers
• Process service requests and billing documents
• Assist customers in understanding the range of services available
• Investigate and solve customer complaints
• Document customer details and updates when necessary
• Handle all payment transactions

Requirements

• Previous service writer experience required
• High school diploma or equivalent
• Proven automotive industry knowledge - familiarity with all products and services
• Excellent communication skills (written and verbal)
• Self-motivated, able to work independently and in a team
• Excellent organizational, problem-solving, and time management skills