Service Advisor

Billvolzswestchesterchryslerdodgejeep; Town of Cortlandt (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Long-term Growth Opportunities

Paid Sick/Vacation Time

Medical, Dental, and Vision Insurance

401k match

Employee Appreciation Events

Competitive pay

Job summary

A local automotive service company in New York is seeking a Service Writer to assist customers with their automotive needs. Responsibilities include advising on repair options, maintaining communication with customers during service visits, and documenting services. The ideal candidate has previous automotive experience, strong communication skills, and the ability to multitask. This role offers long-term growth opportunities and competitive pay, with hours from Monday-Friday 730am-5pm, and some Saturdays.

Qualifications

• Previous experience as a Service Writer preferred or automotive experience.
• Valid driver's license and clean driving record.
• Willing to submit to pre-employment drug screen.

Responsibilities

• Assist customers in ascertaining their automotive needs and advising them of repair options.
• Consult with customers on applicable service specials.
• Document services declined and advise customers of current and future vehicle needs.

Skills

Strong communication and customer service skills

Ability to multitask and prioritize

Detail-oriented

Proficient computer skills

Job description

Benefits

• Long- term Growth Opportunities
• Paid Sick/Vacation Time
• Medical, Dental, and Vision Insurance
• 401k match
• Employee Appreciation Events
• Competitive pay

Duties

• Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
• Consult with customer on applicable service specials.
• Gather and decode customer information to effectively and accurately relay concerns to technicians.
• Document services declined and advise customer of current and future needs to their vehicle.
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
• Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
• Build strong relationships with the customers.

Requirements

• Previous experience as a Service Writer preferred or automotive experience.
• Strong communication and customer service skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Monday-Friday 730am-5pm, rotating Saturdays
• Proficient computer skills for creating work orders and maintaining records
• Valid driver's license and clean driving record
• Willing to submit to pre-employment drug screen