Automotive Service Advisor & Writer — Elevate Customer Care

Fort Worth Nissan; Fort Worth (TX); On-site; USD 75,000 - 150,000; Full time

Job summary

Fort Worth Nissan in Fort Worth, TX is seeking an Automotive Service Advisor/Writer to guide customers through vehicle maintenance and repairs. You will prepare detailed estimates, coordinate with technicians, and help drive revenue through upselling and accurate quoting.

The role requires dealership experience, strong mechanical knowledge, and excellent communication. You will manage service orders, use estimating software, and ensure clear communication with clients from intake to completion.

Qualifications

• Proven experience as Automotive Service Advisor/Writer
• Strong mechanical knowledge of diagnostics, transmissions, and repairs
• Proficient with automotive estimating software
• Excellent customer service & clear communication
• Dealership experience preferred; familiarity with collision repair a plus

Responsibilities

• Greet customers and understand vehicle concerns and service needs
• Prepare detailed estimates including labor, parts, and services
• Communicate with technicians about diagnostics and requirements
• Upsell services and maintenance packages
• Manage client communication throughout the repair process
• Handle cash transactions and document service orders

Skills

Automotive Service Advisor

Upselling skills

Estimate preparation

Customer service

Dealership experience

Communication

Tools

Estimating software

Job description

Fort Worth Nissan in Fort Worth, TX is seeking an Automotive Service Advisor/Writer to guide customers through vehicle maintenance and repairs. You will prepare detailed estimates, coordinate with technicians, and help drive revenue through upselling and accurate quoting.

The role requires dealership experience, strong mechanical knowledge, and excellent communication. You will manage service orders, use estimating software, and ensure clear communication with clients from intake to completion.