Vehicle Service Advisor & Diagnostics Coordinator

Roberts Truck Center; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Roberts Truck Center in Albuquerque, NM seeks a Service Advisor to interview customers, review vehicle health reports, document symptoms, and coordinate repairs with the service team. You will schedule technicians, prepare service orders, and keep customers informed on repair status.

You will write detailed repair orders, communicate estimates, check recalls, manage parts coordination, and present charges to customers.

Qualifications

• Strong written and verbal communication skills.
• Solid computer navigation across multiple databases.
• Self-motivated and able to work under pressure.
• 1–3 years of customer service experience.
• High school diploma or equivalent.
• Working mechanical knowledge of diesel trucks preferred.
• Commercial CDL a plus.

Responsibilities

• Greet customers, build rapport, and provide service to all customers.
• Write, edit, and update service repair orders; coordinate between service and parts.
• Coordinate service technicians to perform service orders as needed.
• Invoice customer tickets and communicate repair status to customers.
• Check recalls and warranty items; provide accurate cost estimates for labor and parts.
• Negotiate repairs with third party warranty vendors and obtain authorization.
• Open and close service orders; manage multiple databases.

Skills

Communication skills

Computer literacy

Independent worker

CSR experience

High school diploma

Diesel truck knowledge

Commercial CDL

Education

High school diploma or equivalent

Job description

Roberts Truck Center in Albuquerque, NM seeks a Service Advisor to interview customers, review vehicle health reports, document symptoms, and coordinate repairs with the service team. You will schedule technicians, prepare service orders, and keep customers informed on repair status.

You will write detailed repair orders, communicate estimates, check recalls, manage parts coordination, and present charges to customers.