Truck Service Advisor - Customer Care & Scheduling

Truck Centers, Inc.; Effingham (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Paid time off

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. is seeking a Service Advisor to be the welcoming face of our Service department. You’ll greet customers, document repair orders, schedule service, and coordinate with technicians to ensure a smooth repair experience.

You’ll verify details, review history and warranties, keep customers informed, and arrange sublet services when needed. This role emphasizes strong communication and teamwork in a busy dealership setting.

Qualifications

• Valid driver's license and ability to meet insurance requirements; CDL preferred.
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred.
• Knowledge of Service department operations, trucks, and truck parts.
• Mechanical aptitude or truck repair experience is highly preferred.
• Demonstrated customer service and interpersonal communications skills, even in times of stress.
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects with attention to detail.

Responsibilities

• Greet customers warmly and assist them with their service needs.
• Create detailed repair orders and schedule service appointments using our digital tools.
• Conduct initial discussions with drivers to understand concerns and perform basic inspections.
• Verify account details, check for recalls, review repair history, and confirm warranty coverage.
• Keep customers informed throughout the repair process with clear, transparent communication.
• Arrange towing and other sublet services as needed.
• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
• Guide customers on dealership amenities and arrange shuttle services if needed.
• Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
• Monitor customer feedback and take proactive steps to enhance their experience.

Skills

Customer service

Communication skills

Organizational skills

MS Office

Procede software

Freightliner experience

CDL preferred

Typing 30 wpm

Tools

Procede software

Job description

Truck Centers, Inc. is seeking a Service Advisor to be the welcoming face of our Service department. You’ll greet customers, document repair orders, schedule service, and coordinate with technicians to ensure a smooth repair experience.

You’ll verify details, review history and warranties, keep customers informed, and arrange sublet services when needed. This role emphasizes strong communication and teamwork in a busy dealership setting.