Auto Service Advisor: Drive Customer Care in Car Repairs

Hendrickcars; Monroe (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Hendrick Chevrolet Cadillac in Monroe, NC is seeking a Service Advisor to identify, sell, and document maintenance and repair services. You will schedule service, communicate estimates, and guide customers through the repair process.

The role requires strong customer service, organizational skills, and knowledge of dealership operations, with potential evening and weekend shifts. Experience in automotive service or customer service is preferred; a valid driver's license is required.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Identify needed maintenance with customers and technician.
• Advise customers on services and scheduling.
• Enter itemized estimates and explain to customers.
• Schedule appointments and maintain service area.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Education

GED

High School Diploma

Associate Degree

Tools

Dealership Management System

MS Office

Job description

Hendrick Chevrolet Cadillac in Monroe, NC is seeking a Service Advisor to identify, sell, and document maintenance and repair services. You will schedule service, communicate estimates, and guide customers through the repair process.

The role requires strong customer service, organizational skills, and knowledge of dealership operations, with potential evening and weekend shifts. Experience in automotive service or customer service is preferred; a valid driver's license is required.