Automotive Service Advisor — Customer-First & Growth

Hendrickcars; Charlotte (NC); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Vision/Dental insurance

401(k) with company match

Paid time off

Employee discounts

Employee assistance program

Job summary

Hendrick Honda in Charlotte, NC, is seeking an Automotive Service Advisor. You will greet customers, document service needs, and explain repairs clearly while preparing estimates and communicating costs transparently.

You’ll collaborate with technicians to keep vehicles on schedule and build repeat customer relationships. The role emphasizes honesty, ongoing Honda training, and staying current with technology.

Qualifications

• Proven dealership experience as a Service Advisor or similar (Honda experience preferred).
• Working knowledge of automotive systems, diagnostics, and repair procedures.
• Strong customer service skills and ability to explain technical issues clearly.
• Familiarity with service writing software (Reynolds & Reynolds is a plus).
• Valid Driver’s License.
• High School Diploma or equivalent; Trade Certificate or College Degree welcome.

Responsibilities

• Greet customers warmly, listen to their concerns, and document their service needs accurately.
• Explain recommended repairs and maintenance clearly, from oil changes and tires to brakes, suspension, and transmissions.
• Prepare accurate estimates and communicate costs with transparency.
• Work with technicians to prioritize repairs and keep vehicles on schedule.
• Recommend additional maintenance based on real customer needs, with honesty and integrity.
• Keep customers updated on repair status, added recommendations, and vehicle readiness.
• Process payments accurately and maintain financial records.
• Partner with the parts department to get what’s needed for each repair.
• Keep service documentation compliant with company policy and industry standards.
• Stay current on Honda technology and repair procedures.

Skills

Honda experience

Customer service

Diagnostics

Education

High School Diploma or equivalent

Trade Certificate or College Degree (welcome)

Tools

Service writing software (Reynolds & Reynolds)

Job description

Hendrick Honda in Charlotte, NC, is seeking an Automotive Service Advisor. You will greet customers, document service needs, and explain repairs clearly while preparing estimates and communicating costs transparently.

You’ll collaborate with technicians to keep vehicles on schedule and build repeat customer relationships. The role emphasizes honesty, ongoing Honda training, and staying current with technology.