Estimator - Auto Repair & Insurance Claims

Glass America; Montgomery (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

The Boyd Group in Montgomery, AL is seeking an Estimator to provide an exceptional customer experience, create accurate estimates, and coordinate repair needs. You will communicate with customers and insurance companies throughout the repair process and document vehicle damage and required parts replacement.

The role requires knowledge of DRP guidelines, strong communication, and the ability to work with the team to meet KPIs. Training and development opportunities are available.

Qualifications

• Experience with auto body estimation and repair coordination.
• Knowledge of DRP/insurance processes and requirements.
• Proficiency in documenting repairs, parts replacement, and estimates.

Responsibilities

• Ensure every customer interaction is documented and updated with details.
• Provide accurate information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and DRP processes.
• Adhere to WOW Operating Ways for customer drop-offs, repair planning, and communication.
• Communicate customer requests to the team.
• Present a positive and professional greeting to customers in person and on the phone.
• Understand insurance programs and procedures.
• Participate in daily production walks with the Management Team.
• Support team members as needed and attend training sessions.

Skills

Customer service

Communication

Damage appraisal

Team coordination

Education

High School Diploma or equivalent

I-CAR Training

Job description

The Boyd Group in Montgomery, AL is seeking an Estimator to provide an exceptional customer experience, create accurate estimates, and coordinate repair needs. You will communicate with customers and insurance companies throughout the repair process and document vehicle damage and required parts replacement.

The role requires knowledge of DRP guidelines, strong communication, and the ability to work with the team to meet KPIs. Training and development opportunities are available.