Vehicle Repair Estimator & Customer Experience Lead

Glass America; Opelika (AL); On-site; USD 42,000 - 65,000; Full time

Job summary

Glass America in Opelika, AL seeks an Estimator to assess vehicle damage, prepare repair estimates and coordinate with customers and insurers. You will document repairs, communicate timelines, and support team members to meet KPIs while upholding service standards.

The role requires attention to detail, knowledge of OE guidelines, and a year of relevant experience. I-CAR training and a valid license are encouraged, with on-site collaboration in a busy shop environment.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP's

Minimum 1-year experience

Education

High School Diploma or equivalent

Job description

Glass America in Opelika, AL seeks an Estimator to assess vehicle damage, prepare repair estimates and coordinate with customers and insurers. You will document repairs, communicate timelines, and support team members to meet KPIs while upholding service standards.

The role requires attention to detail, knowledge of OE guidelines, and a year of relevant experience. I-CAR training and a valid license are encouraged, with on-site collaboration in a busy shop environment.