Automotive Estimator & Customer Experience Lead

Gerber Collision & Glass; Pensacola Beach (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Gerber Collision & Glass Pensacola is seeking an Estimator to accurately assess vehicle damage and create detailed repair estimates. You will coordinate with customers and insurance companies, document all interactions, and guide clients through the repair process to ensure a smooth experience.

The role requires basic computer skills, DRP compliance knowledge, and a valid driver's license. I-CAR training is preferred to support high-quality repairs and efficient workflow.

Qualifications

• Experience handling auto body damage estimates and insurance coordination.
• Ability to navigate repair processes and OE guidelines.
• Strong customer service and communication skills.

Responsibilities

• Document customer interactions accurately and update records.
• Provide timely information guiding customers through the repair process.
• Ensure compliance with insurance programs and DRP requirements.
• Participate in production walks and team meetings.
• Assist with repair planning and scheduling.
• Support teammates and communicate customer requests clearly.

Skills

I-CAR Training

DRP Knowledge

Computer Skills

Customer Service

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass Pensacola is seeking an Estimator to accurately assess vehicle damage and create detailed repair estimates. You will coordinate with customers and insurance companies, document all interactions, and guide clients through the repair process to ensure a smooth experience.

The role requires basic computer skills, DRP compliance knowledge, and a valid driver's license. I-CAR training is preferred to support high-quality repairs and efficient workflow.