Auto Body Estimator – Customer-Focused Repair Estimates

Gerber Collision & Glass; Opelika (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Gerber Collision & Glass in Opelika, AL is seeking an Estimator to deliver exceptional customer experiences while preparing accurate repair estimates and coordinating vehicle restorations with insurers.

You will document interactions, guide customers through the repair process, and ensure alignment with DRP requirements and management KPIs. A High School diploma and basic computer skills are required; I-CAR training is a plus.

Qualifications

• Provide accurate, timely information to customers and insurers throughout the repair process.
• Understand insurance programs and procedures for DRP compliance and efficient workflow.
• Participate in daily production walks with management and attend trainings as recommended.

Responsibilities

• Document and update customer interactions with pertinent details.
• Guide customers through repair steps, ensuring excellent service.
• Communicate customer requests to the appropriate team members and maintain KPI alignment.
• Remain aware of DRP requirements and insurance workflows during repair coordination.

Skills

Customer service

Communication

Attention to detail

Basic computer skills

Education

High School Diploma or equivalent

I-CAR Training (preferred)

Job description

Gerber Collision & Glass in Opelika, AL is seeking an Estimator to deliver exceptional customer experiences while preparing accurate repair estimates and coordinating vehicle restorations with insurers.

You will document interactions, guide customers through the repair process, and ensure alignment with DRP requirements and management KPIs. A High School diploma and basic computer skills are required; I-CAR training is a plus.