Auto Collision Estimator — Customer Experience Advocate

Boyd Group; Hinesville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Boyd Group is hiring an Estimator in Hinesville, GA. The role focuses on creating accurate repair estimates, coordinating repairs, and communicating with customers and insurers to ensure satisfaction and KPI achievement.

Ideal candidates have DRP experience, a high school diploma, and basic computer skills; I-CAR training and a valid driver’s license are preferred. Join a team committed to excellent customer service and process excellence.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s minimum 1 year experience
• Willingness to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document and update customer interactions with pertinent details
• Provide accurate, timely information guiding customers through the repair process
• Ensure compliance with insurance client requirements and processes
• Participate in daily production walks with Management
• Support team members and participate in health & safety meetings
• Attend training and workshops as recommended by Store Manager

Skills

Repair knowledge

OE guidelines

Basic computer skills

DRP compliance

I-CAR training

Valid driver’s license

Education

High School diploma

Job description

The Boyd Group is hiring an Estimator in Hinesville, GA. The role focuses on creating accurate repair estimates, coordinating repairs, and communicating with customers and insurers to ensure satisfaction and KPI achievement.

Ideal candidates have DRP experience, a high school diploma, and basic computer skills; I-CAR training and a valid driver’s license are preferred. Join a team committed to excellent customer service and process excellence.