Estimator: Auto Repair & Insurance Liaison

Boyd Group; Warner Robins (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Commissions

Bonus opportunities

Benefits

Job summary

Boyd Group is seeking an Estimator at our Warner Robins, GA location to deliver exceptional customer experiences by accurately assessing vehicle damage, creating repair estimates, and coordinating with customers and insurance companies throughout the process.

You will document all customer interactions, guide clients through repairs, and ensure compliance with DRP procedures while supporting the team to achieve KPIs. Prior experience and I-CAR readiness are valued.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s

Minimum of 1-year experience

Must be willing to complete I-CAR  Tra

Valid Driver’s License

Education

High School Diploma or equivalent

I-CAR Training (preferred)

Job description

Boyd Group is seeking an Estimator at our Warner Robins, GA location to deliver exceptional customer experiences by accurately assessing vehicle damage, creating repair estimates, and coordinating with customers and insurance companies throughout the process.

You will document all customer interactions, guide clients through repairs, and ensure compliance with DRP procedures while supporting the team to achieve KPIs. Prior experience and I-CAR readiness are valued.