Vehicle Delivery Specialist

The Driveway Company; Walnut Creek (CA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays

PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Walnut Creek Subaru in Walnut Creek, CA seeks a Vehicle Delivery Specialist to join our team. This entry-level role focuses on acquiring and delivering vehicles while providing a premium, frictionless customer experience during every step of the online-to-offline process.

You will travel locally to designated locations, coordinate with the sales team, and complete required paperwork. The position offers competitive hourly pay and comprehensive benefits through Driveway/Lithia networks.

Qualifications

• Strong attention to detail in fast-paced customer service.
• Excellent verbal and written communication.
• Demonstrates sense of urgency and accountability.
• Active listening to understand customer needs.
• Critical thinking to solve issues quickly.
• Effective time management in a dynamic environment.
• Proficient knowledge of vehicle products and features.

Responsibilities

• Facilitate online vehicle acquisition via online portal.
• Maintain customer appointment calendar.
• Educate customers on the acquisition process.
• Execute vehicle acquisition paperwork.
• Use online valuation tools to assess vehicles.
• Provide excellent customer experience during inspections.

Skills

Attention to detail

Excellent communication

Sense of urgency

Active listening

Critical thinking

Time management

Vehicle product knowledge

Job description

## Vehicle Delivery SpecialistApply: Walnut Creek Subaru, Walnut Creek, CA 94597: Full time: Posted 8 Days Ago: R118400# Driveway**Driveway.com** Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us! **Driveway Valet**The Driveway Valet is responsible for providing a seamless and frictionless premium customer experience. This position is an entry level position that will be responsible for acquiring and picking up all makes and models of new and used vehicles in the assigned market area. Location: Walnut Creek Subaru Hub, located at 2646 N. Main Street, Walnut Creek, CA 94597. The role requires regular travel to designated local locations and surrounding areas. Pay Range: The established pay range for this position is **$19.25 to $28.85 per hour**. The anticipated hiring range is **$21.00 to $24.00 per hour**, based on relevant experience, skills, qualifications, and market considerations. **Responsibilities*** Facilitate online vehicle acquisition sales via an online portal* Maintain customer appointment calendar* Educate customers on process* Maintain marketplace reports* Provide an excellent customer experience while completing thorough vehicle inspections* Execute vehicle acquisition paperwork* Maintain excellent communication with team and store leadership* Use online valuation tools to purchase or valuate customer vehicle* Troubleshoot any customer needs or concerns* Navigate customer through vehicle acquisition process* Complete required paperwork with customer* Acquire and Maintain a notary commission* Go under intensive training to ensure up to date knowledge of ALL Brands products and features* Other duties as assigned.**Skills and Qualifications*** Strong attention to detail* Excellent communication skills* Sense of urgency* Active listening* Critical thinking* Time management* Proficient vehicle product knowledge**We offer a comprehensive benefits package designed to support you and your family, including:** * Competitive pay* Medical, Dental and Vision Plans* Paid Holidays* PTO:80 hours front-loaded on day 1* Short and Long-Term Disability* Paid Life Insurance* 401(k) Retirement Plan* Employee Stock Purchase Plan* Lithia Learning Center* Vehicle Purchase Discounts* Wellness Programs **Competencies*** Does the right thing, takes action and adapts to change* Self-motivates, believes in accountability, focuses on results, makes plans and follows through* Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results* Thrives on a team, stays positive, lives our values**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.\\** Up to 1/3 of time: standing, walking, lifting up to 25 pounds* Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing*\\*Reasonable accommodations may be made to enable individuals to perform the essential functions.*NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.