Vehicle Delivery Specialist

Driveway Home Office; Walnut Creek (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays

PTO: 80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway Home Office seeks an entry-level Driveway Valet to acquire and transport vehicles within Walnut Creek and surrounding areas. You will manage appointments, educate customers, and ensure a seamless acquisition process with thorough vehicle inspections.

Regular travel to local locations is required. The role offers competitive pay and benefits, with training to keep you up to date on all Brand products and services.

Qualifications

• Strong attention to detail.
• Excellent communication skills.
• Sense of urgency and ability to manage time effectively.
• Active listening and problem solving.
• Knowledge of vehicle products helpful but not required.

Responsibilities

• Acquire and pick up vehicles across the assigned market area.
• Maintain customer appointment calendar and schedule.
• Educate customers on process and provide excellent service.
• Complete paperwork and maintain vehicle inspection records.
• Maintain notary commission and handle required documents.
• Travel to local locations as part of role responsibilities.
• Use online valuation tools for vehicle purchases or valuations.
• Support team with marketplace reports and customer follow-up.

Skills

Attention to detail

Excellent communication

Sense of urgency

Active listening

Critical thinking

Time management

Vehicle product knowledge

Job description

DrivewayDriveway.comDriveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!Driveway ValetThe Driveway Valet is responsible for providing a seamless and frictionless premium customer experience. This position is an entry level position that will be responsible for acquiring and picking up all makes and models of new and used vehicles in the assigned market area.Location: Walnut Creek Subaru Hub, located at 2646 N. Main Street, Walnut Creek, CA 94597. The role requires regular travel to designated local locations and surrounding areas.Pay Range: The established pay range for this position is $19.25 to $28.85 per hour. The anticipated hiring range is $21.00 to $24.00 per hour, based on relevant experience, skills, qualifications, and market considerations.ResponsibilitiesFacilitate online vehicle acquisition sales via an online portalMaintain customer appointment calendarEducate customers on processMaintain marketplace reportsProvide an excellent customer experience while completing thorough vehicle inspectionsExecute vehicle acquisition paperworkMaintain excellent communication with team and store leadershipUse online valuation tools to purchase or valuate customer vehicleTroubleshoot any customer needs or concernsNavigate customer through vehicle acquisition processComplete required paperwork with customerAcquire and Maintain a notary commissionGo under intensive training to ensure up to date knowledge of ALL Brands products and featuresOther duties as assigned.Skills and QualificationsStrong attention to detailExcellent communication skillsSense of urgencyActive listeningCritical thinkingTime managementProficient vehicle product knowledgeWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsCompetenciesDoes the right thing, takes action and adapts to changeSelf-motivates, believes in accountability, focuses on results, makes plans and follows throughBelieves in humility, shares best practices, desires to keep learning, measures performance and adapts to improve resultsThrives on a team, stays positive, lives our valuesPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*Up to 1/3 of time: standing, walking, lifting up to 25 poundsUp to 2/3 of time: sitting, kneeling, reaching, talking, hearing*Reasonable accommodations may be made to enable individuals to perform the essential functions.NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.