Vehicle Delivery Specialist

L0397 Driveway Home Office; Walnut Creek (CA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays

PTO: 80 hours front-loaded on day 1

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Driveway Valet at Walnut Creek Subaru Hub is an entry level role supporting online vehicle acquisitions. You will coordinate pickups, educate customers on the process, and maintain documentation while traveling to local locations for vehicle acquisitions.

Competitive pay ranges from $19.25 to $28.85 per hour with anticipated hiring at $21.00 to $24.00 depending on experience. A comprehensive benefits package is offered by Lithia & Driveway.

Qualifications

• Entry level; regular travel to local locations will be required.
• Strong communication and customer service skills are essential.
• Knowledge of vehicles and automotive products helps with assessments.

Responsibilities

• Facilitate online vehicle acquisition sales via an online portal.
• Maintain customer appointment calendar and communications with team.
• Educate customers on process and educate about routes to purchase.
• Maintain marketplace reports and ensure accurate paperwork.
• Provide excellent customer experience while inspecting vehicles.
• Execute acquisition paperwork and notary processes as needed.
• Travel to designated local locations for pickups and acquisitions.
• Participate in training to stay up-to-date on all Brand products.

Skills

Attention to detail

Excellent communication

Sense of urgency

Active listening

Critical thinking

Time management

Vehicle product knowledge

Notary knowledge

Tools

Online valuation tools

Job description

Dealership: L0397 Driveway Home Office Driveway.com Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We're the digital retail arm of Lithia & Driveway (LAD) and we're on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We're big on innovation, big on people, and always driving forward. Come ride with us!

Driveway Valet

The Driveway Valet is responsible for providing a seamless and frictionless premium customer experience. This position is an entry level position that will be responsible for acquiring and picking up all makes and models of new and used vehicles in the assigned market area.

Location: Walnut Creek Subaru Hub, located at 2646 N. Main Street, Walnut Creek, CA 94597. The role requires regular travel to designated local locations and surrounding areas.

Pay Range: The established pay range for this position is $19.25 to $28.85 per hour. The anticipated hiring range is $21.00 to $24.00 per hour, based on relevant experience, skills, qualifications, and market considerations.

Responsibilities

• Facilitate online vehicle acquisition sales via an online portal
• Maintain customer appointment calendar
• Educate customers on process
• Maintain marketplace reports
• Provide an excellent customer experience while completing thorough vehicle inspections
• Execute vehicle acquisition paperwork
• Maintain excellent communication with team and store leadership
• Use online valuation tools to purchase or valuate customer vehicle
• Troubleshoot any customer needs or concerns
• Navigate customer through vehicle acquisition process
• Complete required paperwork with customer
• Acquire and Maintain a notary commission
• Go under intensive training to ensure up to date knowledge of ALL Brands products and features
• Other duties as assigned.

Skills and Qualifications

• Strong attention to detail
• Excellent communication skills
• Sense of urgency
• Active listening
• Critical thinking
• Time management
• Proficient vehicle product knowledge

Benefits

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Competencies

Does the right thing, takes action and adapts to change Self-motivates, believes in accountability, focuses on results, makes plans and follows through Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• * Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
• *Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!