Vehicle Condition Specialist - Appraisals & Inventory

CarMax Business Services; Tennessee; Hybrid; USD 23,000 - 37,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Paid holidays

Job summary

CarMax is seeking a Vehicle Condition Assessor (VCA) in Madison, TN. You will conduct vehicle assessments, document cosmetic and mechanical conditions for appraisals, and assist with lot merchandising and wholesale operations.

The role emphasizes accuracy, customer service, and collaboration with Buyers and Purchasing Managers. You’ll work outdoors, require a valid driver's license, and be able to work nights, weekends, and holidays as needed.

Qualifications

• Ability to deliver exceptional customer service and collaborate across departments.
• Follow standardized processes and maintain accurate records.
• Strong communication skills for effective internal and external interaction.
• Multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather.
• Flexibility to work nights, weekends, and holidays; physical activity for walking, bending, kneeling, standing.
• Commitment to CarMax policies and professional appearance standards.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.

Skills

Customer service

Record-keeping

Communication

Multi-tasking

Driver's license

Outdoor work

Nights/weekends/holidays

Professional appearance

Job description

CarMax is seeking a Vehicle Condition Assessor (VCA) in Madison, TN. You will conduct vehicle assessments, document cosmetic and mechanical conditions for appraisals, and assist with lot merchandising and wholesale operations.

The role emphasizes accuracy, customer service, and collaboration with Buyers and Purchasing Managers. You’ll work outdoors, require a valid driver's license, and be able to work nights, weekends, and holidays as needed.