Vehicle Condition Specialist – Precise Appraisals & Inventory

CarMax Business Services; Cool Springs (TN); On-site; USD 23,000 - 37,000; Full time

Job summary

CarMax in Franklin, Tennessee, seeks a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals, supporting inventory management and wholesale operations.

The role collaborates with Buyers and Purchasing Managers, performs vehicle imaging, and ensures accurate documentation while adhering to EH&S and company policies. A passion for detail and customer-focused service is essential.

Qualifications

• Deliver exceptional customer service across departments.
• Follow standardized processes and maintain accurate records.
• Strong communication with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver's license and willingness to work outdoors in varying weather.
• Flexibility to work nights, weekends and holidays; physical ability for walking, bending, kneeling, and standing for extended periods.
• Commitment to CarMax policies and appearance standards.

Responsibilities

• Conduct accurate vehicle assessments and document cosmetic and mechanical conditions.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auctions.
• Complete vehicle secures and confirmations, verify appraisal details and resolve discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising.
• Collaborate with team and onboard new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Team collaboration

Independent work

Detail orientation

Job description

CarMax in Franklin, Tennessee, seeks a Vehicle Condition Assessor to accurately assess and document vehicle conditions for appraisals, supporting inventory management and wholesale operations.

The role collaborates with Buyers and Purchasing Managers, performs vehicle imaging, and ensures accurate documentation while adhering to EH&S and company policies. A passion for detail and customer-focused service is essential.