Vehicle Condition Specialist – Appraisals & Imaging

CarMax; Norwood (MA); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Paid holidays

Job summary

CarMax in Norwood, MA is seeking a Vehicle Condition Assessor (VCA) to accurately assess and document vehicle conditions for appraisals. You will help with lot merchandising and support wholesale operations, collaborating with Buyers, Senior Buyers, and Purchasing Managers.

If you have a passion for detail, this role offers an opportunity to impact customer satisfaction daily. This position involves documenting conditions, imaging wholesale vehicles for CarMax websites, and ensuring accurate

Qualifications

• Ability to deliver exceptional customer service and collaborate across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication skills for effective interaction with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Documentation accuracy

Communication skills

Independent work

Driver's license

Outdoor work readiness

Flexible schedule

Job description

CarMax in Norwood, MA is seeking a Vehicle Condition Assessor (VCA) to accurately assess and document vehicle conditions for appraisals. You will help with lot merchandising and support wholesale operations, collaborating with Buyers, Senior Buyers, and Purchasing Managers.

If you have a passion for detail, this role offers an opportunity to impact customer satisfaction daily. This position involves documenting conditions, imaging wholesale vehicles for CarMax websites, and ensuring accurate