Field Vehicle Condition Specialist – Appraisals & Imaging

CarMax Business Services; Glencoe (FL); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Sick time

Benefits portal

Job summary

CarMax is hiring a Vehicle Condition Assessor (VCA) to accurately assess and document vehicle conditions for appraisals. You’ll document cosmetic and mechanical details, support with lot merchandising, and assist with wholesale auction operations.

You will collaborate with Buyers, Senior Buyers, and Purchasing Managers, with opportunities to grow within a dynamic team while upholding CarMax EH&S standards and providing excellent customer service.

Qualifications

• Excellent customer service and cross-department collaboration.
• Ability to follow standardized processes and maintain accurate records.
• Strong communication skills for interaction with customers and internal teams.
• Ability to multitask in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors.
• Flexibility to work nights, weekends and holidays; physical ability for walking, bending, kneeling and standing.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support auction operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Documentation

Communication

Multitasking

Driver's license

Job description

CarMax is hiring a Vehicle Condition Assessor (VCA) to accurately assess and document vehicle conditions for appraisals. You’ll document cosmetic and mechanical details, support with lot merchandising, and assist with wholesale auction operations.

You will collaborate with Buyers, Senior Buyers, and Purchasing Managers, with opportunities to grow within a dynamic team while upholding CarMax EH&S standards and providing excellent customer service.