Value Engineer (Post-Sales) - Drive Customer Value with AI

Mimica; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Stock options

Fully remote distribution

Remote setup stipend

Co-working budget

Learning & development budget

Job summary

Mimica, an AI-powered process intelligence platform, is seeking a Customer Success professional to act as strategic advisor, ensure issues resolved, and drive value for customers.

You will collaborate with Sales, Marketing, Solution Engineering and Partners to co-create account strategies, build tailored success plans, and deliver training that drives user adoption across global teams.

Qualifications

• Proven background in customer success, value engineering, or management consulting.
• Experience with process improvement methodologies (Lean, Six Sigma).
• Strong analytical skills with large data sets and Excel.
• Ability to build trust-based relationships across stakeholders.
• Excellent communication and training delivery skills.

Responsibilities

• Serve as a strategic advisor to achieve customers' business outcomes.
• Ensure issue resolution and provide product support.
• Collaborate with Sales, Marketing, Solution Engineering and Partner teams on account strategies.
• Be the voice of the customer, influence roadmaps.
• Build and execute tailored customer success plans.
• Deliver training programs and onboarding to drive user adoption.

Skills

Customer success

Value engineering

Management consulting

Process improvement

Analytical skills

Communication

Stakeholder management

Tools

Excel

Job description

Mimica, an AI-powered process intelligence platform, is seeking a Customer Success professional to act as strategic advisor, ensure issues resolved, and drive value for customers.

You will collaborate with Sales, Marketing, Solution Engineering and Partners to co-create account strategies, build tailored success plans, and deliver training that drives user adoption across global teams.