Enterprise AI Customer Success Manager

Mistral; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare coverage

Relocation support

Meal and transportation allowances

Job summary

Mistral is seeking a Customer Success Manager to manage a portfolio of enterprise customers, driving adoption and long-term success with our AI solutions. You will be the primary contact, build trusted relationships, and guide customers from onboarding through ongoing engagement to maximize value.

The role emphasizes collaboration with Sales, Product, and Engineering, with a focus on reducing churn, optimizing usage, and delivering measurable outcomes for customers and the business.

Qualifications

• 5+ years in customer-facing roles (CSM, Account Management, or Solutions Consulting) in a technical or SaaS environment.
• Proven ability to manage enterprise customer relationships with a focus on adoption, satisfaction, and retention.
• Experience working with technical products and engaging with Data, IT, and Engineering teams.

Responsibilities

• Own and manage a portfolio of enterprise customers, driving adoption and value realization.
• Build trusted relationships with key stakeholders and tailor solutions to business objectives.
• Lead onboarding, adoption, and ongoing engagement to maximize product usage and reduce churn.
• Monitor customer health metrics, identify risks, and pro-actively address challenges to prevent churn.
• Collaborate with Sales to identify upsell and cross-sell opportunities based on usage and needs.
• Partner with Product and Engineering to collect feedback and influence the roadmap.
• Develop and deliver customer training and enablement programs to drive adoption.
• Conduct regular business reviews to align goals, challenges, and success metrics.

Skills

Customer relationship management

SaaS experience

Communication skills

Technical product understanding

Job description

Mistral is seeking a Customer Success Manager to manage a portfolio of enterprise customers, driving adoption and long-term success with our AI solutions. You will be the primary contact, build trusted relationships, and guide customers from onboarding through ongoing engagement to maximize value.

The role emphasizes collaboration with Sales, Product, and Engineering, with a focus on reducing churn, optimizing usage, and delivering measurable outcomes for customers and the business.