AI Value Architect - Post-Sales Enablement

Meltwater; Miami (FL); Hybrid; USD 91,000 - 130,000; Full time

Benefits offered by this job

Flexible paid time off

Medical, dental, and vision

401(k) matching

Life insurance

CalmApp subscription

Hybrid work environment

Professional development opportunities

Job summary

Meltwater is seeking an AI Success Architect to join our Solutions Consulting team and own a new post-sales discipline. This role connects what customers purchase with how they build using Meltwater data, LLM platforms, and external sources.

You’ll work hands-on with customers from implementation through the account life cycle. You’ll design workflows, build skills and agents, share best practices for combining data, and stay ahead of AI trends to deliver practical guidance.

Qualifications

• 5+ years of experience in solutions consulting or similar customer-facing technical roles.
• Hands-on fluency with LLM platforms and agentic tooling.
• Experience supporting large enterprise accounts with phased implementations.

Responsibilities

• Partner with customers from implementation onward to design how they'll use MCP and LLM platforms to work with Meltwater data, setting the technical and workflow foundation early so adoption sticks.
• Help customers build skills, agents, and repeatable workflows that turn raw Meltwater data into reports, briefs, and other deliverables their teams actually use.
• Develop and share best practices for combining Meltwater data with other datasets customers bring into their LLM environment, including guidance on structuring, prompting, and data hygiene.
• Act as the primary point of contact for the outside the product experience, working alongside CS, Account Managers, and Implementation so nothing falls in the gap between platform and product.
• Stay current on the fastest-moving part of the AI landscape and translate what's new into practical guidance customers can use right away.
• Identify friction points or recurring questions across accounts and turn them into scalable enablement materials, playbooks, or internal feedback for the product team.
• Build trusted, senior-level relationships with sophisticated customer stakeholders who expect a true expert, not a generic support contact.
• Represent the voice of the customer internally, feeding real-world usage patterns and gaps back to Product and Solutions Consulting leadership.

Skills

Solutions consulting

LLM platforms

Cross-functional collaboration

Executive stakeholder communication

Enterprise accounts experience

Tools

MCP (Model Context Protocol)

LLM tooling

Job description

Meltwater is seeking an AI Success Architect to join our Solutions Consulting team and own a new post-sales discipline. This role connects what customers purchase with how they build using Meltwater data, LLM platforms, and external sources.

You’ll work hands-on with customers from implementation through the account life cycle. You’ll design workflows, build skills and agents, share best practices for combining data, and stay ahead of AI trends to deliver practical guidance.