Value Architect & ROI Strategist

CSG; United States; Hybrid; USD 68,000 - 109,000; Full time

Benefits offered by this job

Work from Home

Hybrid

On-site

Healthcare benefits

Job summary

CSG is seeking a Value Engineer in the United States who translates platform strategy into measurable financial outcomes. You will collaborate with Sales, CS, Product, Analytics, and client teams to design impact estimates and ROI narratives, covering pre-sale value and post-sale value realization.

The role emphasizes scalable value tools, dashboards, and playbooks to bolster ROI discussions, with travel up to 20% as needed.

Qualifications

• Bachelor’s degree in Business, Economics, Finance, Statistics, Data Science, or related field or equivalent experience.
• 3+ years of progressive experience in customer-facing B2C organizations in roles such as customer operations, digital product, marketing or product analytics.
• Experience working across digital channel ecosystem (web, app, email, SMS, push, IVR, social) and understanding how journeys drive revenue, retention, and cost-to-serve.
• Hands-on experience combining data from multiple sources and using control groups, test-and-learn designs, or pre/post comparisons to estimate incremental impact.
• Proficiency with Excel/Sheets and BI tools (Power BI, Tableau, Looker) and at least one analytics language (SQL, Python, or R).
• Ability to translate data into actionable insights and communicate to external stakeholders and senior leadership.
• Willingness to travel domestically and internationally up to 20%.
• English language proficiency in business environment.

Responsibilities

• Shape and communicate value narratives for opportunities and accounts pre & post sale.
• Design and support measurement approaches (control vs treatment groups, hold-out tests, pre/post comparisons).
• Combine data from multiple sources into defensible estimates of incremental impact on revenue and cost-to-serve.
• Turn data into actionable insights and storytelling for executive audiences.
• Develop reusable value tools and playbooks to scale ROI conversations.
• Provide SME on B2C operations, SaaS models, and financial drivers to inform product roadmaps and go-to-market messaging.

Skills

Excel

BI/Visualization tools

SQL

Python

R

Data storytelling

Communication

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Power BI

Tableau

Looker

Excel

Job description

CSG is seeking a Value Engineer in the United States who translates platform strategy into measurable financial outcomes. You will collaborate with Sales, CS, Product, Analytics, and client teams to design impact estimates and ROI narratives, covering pre-sale value and post-sale value realization.

The role emphasizes scalable value tools, dashboards, and playbooks to bolster ROI discussions, with travel up to 20% as needed.