Valet Supervisor & Guest Experience Lead

Parking Management Company; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401K

Supplemental Insurance

Bonus opportunities

Paid time off

Tuition assistance

Job summary

Parking Management Company in Jacksonville, FL is seeking a Valet Supervisor / Guest Service Coordinator to oversee daily valet operations, ensure excellent guest service, and support staff performance. The role requires supervisory experience, a valid driver’s license, and a commitment to safety and teamwork.

This full-time, on-site position offers competitive hourly pay with tips, benefits, and opportunities for growth within the organization.

Qualifications

• High school diploma or GED required; 1 year minimum supervisory/customer service experience preferred.
• Strong presentation and communication skills; ability to lead daily pre-shift meetings and coordinate staff.

Responsibilities

• Oversee daily valet operations and staff performance.
• Address guest questions and service issues with professionalism.
• Ensure uniform and grooming standards; monitor attendance and shift adherence.
• Lead pre-shift meetings; communicate updates to management and staff.
• Manage valet equipment setup/breakdown and supply readiness.
• Oversee tip handling, payroll review, and vehicle counts for accuracy.
• Promote safety and incident reporting; maintain a safe work environment.
• Foster teamwork and a culture of exceptional guest service.

Skills

Supervisory leadership

Guest service

Communication

Team coordination

Education

GED or high school diploma

Job description

Parking Management Company in Jacksonville, FL is seeking a Valet Supervisor / Guest Service Coordinator to oversee daily valet operations, ensure excellent guest service, and support staff performance. The role requires supervisory experience, a valid driver’s license, and a commitment to safety and teamwork.

This full-time, on-site position offers competitive hourly pay with tips, benefits, and opportunities for growth within the organization.