Valet Supervisor & Guest Experience Lead

Parking Management Company; Charlotte (NC); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Health Benefits

401K

Supplemental Insurance

Bonus opportunities

Paid time off

Paid training

Tuition assistance

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company in Charlotte, NC is seeking a hands-on Valet Supervisor / Guest Service Coordinator to lead daily valet operations and deliver outstanding guest service. You will manage staff performance, conduct pre-shift meetings, ensure safety and proper uniform standards, and coordinate with the Account Manager to maintain high service levels across assigned accounts.

This non-exempt, hourly role offers tip opportunities and benefits.

Qualifications

• High school diploma or GED; 1 year minimum supervisory and related customer service/hospitality experience preferred.
• A valid driver’s license and reliable transportation required.
• Background check must be passed and maintained.

Responsibilities

• Oversee daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, service issues, and claims with professionalism.
• Ensure uniform compliance and grooming standards before clocking in.
• Lead daily pre-shift meetings and communicate updates with the Account/City Manager.
• Manage setup, breakdown of valet equipment, and stocking of supplies.
• Oversee payroll, tips, and vehicle counts for accurate submissions.
• Supervise safety and key handling, promoting a safe environment for guests and associates.
• Engage staff to foster teamwork and a culture of service excellence.

Skills

Guest service

Leadership

Team management

Communication

Problem solving

Education

GED

Leadership training

Job description

Parking Management Company in Charlotte, NC is seeking a hands-on Valet Supervisor / Guest Service Coordinator to lead daily valet operations and deliver outstanding guest service. You will manage staff performance, conduct pre-shift meetings, ensure safety and proper uniform standards, and coordinate with the Account Manager to maintain high service levels across assigned accounts.

This non-exempt, hourly role offers tip opportunities and benefits.